OIT > Telephone Services > Summary of Services

Telephone Services

Summary: OIT provides telephone service to the UCI campus. Below you will find a summary of the services we provide including pricing and training.  You may contact OIT Telecommunications Customer Service at 4-5123 or oit-tcs@uci.edu

Quick Index 

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Introduction

The Office of Information Technology (OIT) is responsible for all telecommunications services required by the campus. The levels of service and kinds of equipment available are consistent with University telecommunications policy guidelines.  The office is located on campus building 423 Administative Modulars.  We are open Monday through Friday from 8:00 a.m. to 12:00 noon and 1:00 to 5:00 p.m. You may contact OIT Telecommunications Customer Service at 4-5123 or oit-tcs@uci.edu  For telephone repair, please call the OIT Help Desk at 4-2222.

Service

The campus telephone system is an integrated voice and data direct inward and outward dial Ericsson MD110 digital PABX. Telephone users have access to the public telephone network dependent upon the calling area restrictions of their individual telephone line. 

Telephone Repair

In many instances, the trouble can be quickly resolved by phone. However, if we are unable to resolve the problem remotely, we will dispatch a technician to your location within one working day. We will determine the cause of the problem and correct it within two working days from the receipt of your call.

Please call the OIT Help Desk at 4-2222  for telephone repair.

Please see “Telephone Troubleshooting Guide” at:

http://www.oit.uci.edu/telephone/repair.html

Features

UCI's telephone and voicemail systems offer many features. Detailed information can be found in our training guides. For more information, please call 4-5123. To enroll in a telephone or voicemail training class, please visit the UC Learning Center. 

Telephone & Voicemail Training Classes

OIT offers FREE hands-on telephone and voicemmail training classes.  Telephone classes are offered the 2nd Friday of every month from 9:00-10:30 a.m.  Voicemail classes are offered the 3rd Friday of every month from 9:00-10:30 a.m.  Classes are held on campus at building 423 Administative Modulars.  For more information, please call 4-5123. To enroll in a telephone or voicemail training class, please visit the UC Learning Center.   These classes are recommended for all new users, but even seasoned employees will learn new features.

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Calling Cards

Telephone calling cards are available for $2 per month. To obtain a card, please submit an OIT-Service Request Form with the name of the individual who will use the card.  When the card is ready, the requestor will be notified to pick it up. Calling cards will not be sent through campus mail.  After the card has been picked up, any and all calls made with that card will be the responsibility of the department.  If a card is lost or stolen, please call OIT at 4-5123 immediately. For calling card dialing instructions, review instructions provided with the card or call 4-1155.

Conference Call

The campus telephone system includes a conference call feature. You may place conference calls from any campus telephone. Conference calls are an economical way to meet with people, both on and off campus. They are an easy, effective way of cutting travel time and expenses, allowing participants to work from their own offices or wherever they can be most productive.

• Conference Call Services

Portable Conference Telephone Units

The portable conference telephone unit is a high-quality speakerphone. The conference unit can be connected to any existing campus single-line (ANALOG) telephone. The rental cost of the unit is $10 per day.   A conference unit can be reserved by submitting an OIT-Service Request Form.   The unit must be picked up from OIT at building 423 Administative Modulars between the hours of 8:00 a.m. - 12:00 noon and 1:00 to 5:00 p.m.  You may pick the unit up the day before it is needed.  Please be sure that the room or office you are using for the conference call has a single-line (ANALOG) jack available!  Digital (multi-button) phones will not work with the Conference Unit and plugging a conference unit into a digital jack can cause damage to the unit.  If an analog telephone jack installation is needed, please allow at least 10 working days lead time. The department will be billed for the installation of the jack and for a minimum of one month's fees.  If you are unfamiliar with the Conference Unit or with making conference calls, please allow time for testing before the call is to take place. 

Authorization Codes

Authorization codes allow departments to limit off-campus calls placed from their telephones and provides selected employees with authorization codes that bypass these off-campus restrictions. To place an "outside" call from a restricted telephone, the employee must dial the authorization code, wait for the confirmation tone, then place the "outside" call in the normal fashion. 

Calls are charged by account number and are reported on the monthly telephone billing statements. Charges for these codes are $2 per code per month, with an installation charge of $10 to add, change, or delete each code. Responsibility for all charges to the authorization code rests with the individual department and authorization codes should be handled with the same confidentiality as a credit card number.  To order an Authorization Code, submit an OIT-Service Request Form. 

Campus Directory Assistance - Operator Services - Electronic Directory

Maintaining the correct information for each faculty and staff member, as well as department information, has been decentralized.  Every UCI and UCIMC department has a Department Directory Coordinator who is responsible for making changes to the On-Line Directory Update System (OLDUS).  To find the name of your department representative or to view your own listing in the UCI Electronic Directory, visit PHWWW. 

The campus operator switchboard is staffed Monday through Friday from 8:00 a.m to 5:00 p.m. Pacific Time. The main campus telephone number is (949) 824-5011. Just dial "0" from an on-campus telephone.  A call-controller is available when the switchboard is closed to assist callers with some frequently-called numbers.   Please note that because of the high volume of calls to UCI, we encourage students, faculty and staff to consult the UCI Electronic Directory at directory.uci.edu  Campus operators will not connect calls for on-campus users.  

Billing

Telephone billing statements are sent to departments at the beginning of each month with charges for each line. Direct dial calls or improperly dialed calls cannot be adjusted, and the Office of Information Technology cannot check listings on calls. Monthly service, equipment, and installation charges will appear on your departmental ledger described as Telephone Equipment. Charges will be for the previous month.  Departments have 30 days to request a credit. After that time, no adjustments will be made. Call 4-5123 for answers to billing questions. 

Telephone Equipment & Services 

Types of Equipment

There are various types of equipment available for installation at UCI: 

• Single-line analog telephone sets 
• Multi-line digital telephone sets 
• Approved special purpose equipment such as fax machines 

There are five classes of service available for University telephones: 

• Class 5: Campus dialing only
• Class 4: Includes all campus extensions, 411, toll-free, all 7-digit numbers within 949, 714 and 909 area codes 
• Class 3: Includes all of the above plus all of California 
• Class 2: Includes all of the above plus nationwide dialing excluding Alaska and Hawaii 
• Class 1: Includes all of the above plus Alaska, Hawaii and all international locations

Requesting Telephone Installations & Other OIT Services

Requesting New Installations

Requests for new telephone installations must be submitted on an OIT-Service Request Form and must include the following information. Please submit one form for each line requested. 

• Type of equipment and class of service required for each line. Include diversion destination if call diversion is desired, include other desired features for each line. 
• UCInetID of the person authorizing the work. 
• Contact name and extension we can contact for clarification and proper placement of telephones.

Temporary Telephone Installations

The Office of Information Technology will coordinate temporary telephone service for University-sponsored conferences, meetings, seminars, etc. The sponsoring department will be responsible for all charges incurred which include installation charges, a monthly service charge billed at a one-month minimum, and any usage on the service for the time it is installed and working. 

For events held on campus, the department must submit an OIT-Service Request Form 10 working days prior to required install date. Events being held off campus require a lead time of 15 working days. Service for contractors doing business with the campus must be handled directly by the contractor and the telephone company. 

Modification of Previously Submitted Orders

If changes are necessary after your order has been processed by the Office of Information Technology, the OIT-Service Request Form will have to be modified, resubmitted, and completed at a later date. Please do not ask the telephone technicians to make changes to the order as they can do only what the order specifies. 

Lead Time for Installation

To ensure timely installation of telephones, please allow the proper amount of lead time. For installation of one to 10 telephone instruments in a department, please allow five working days from the time the request is received by Office of Information Technology. 

Telephone systems involving more than 10 telephone instruments require more lead time. Please call 4-8977 for an estimate of the time required. 

Location of Equipment

All telephone terminal and cable facilities must be accessible at all times for installation and repair. Bookcases, ceiling tiles, file cabinets, and all other furniture blocking access to facilities must be moved by the requesting department. 

Change in Telephone Installations

Requesting Change in Telephone Installations

If changes are necessary after your order has been processed by the Office of Information Technology, the OIT-Service Request Form will have to be modified, resubmitted, and completed at a later date. Please include the following information. 

• Telephone number of instrument to be worked on or moved. 
• Locations affected by change (i.e., present instrument location, room and building, and room and building location to which equipment is to be moved). If the equipment to be moved is within the same room, indicate that the equipment move is "same room."
• Name and extension of a person familiar with work requested whom the installer can contact for proper placement of telephones. 
• UCInetID of individual authorized to charge against department funds with account/fund/sub to be charged.

If possible, attach a room layout with desired location of telephone instrument designated by a small triangle. Keep in mind the location of existing telephone outlets in the room when considering location of telephone.

Submit the OIT-Service Request Form on-line.  If you have questions about your service request, please call 4-5123. 

Changing of Orders

Requests for changes in existing equipment must be submitted on an OIT-Service Request Form. 
Please submit one form for each line. Please do not ask the telephone installers to make changes to the order as they can do only what the order specifies. 

Disconnecting Telephone Equipment

Requests for disconnecting telephone equipment must be submitted on an OIT-Service Request Form
and must include the following information: 

• Telephone number to be disconnected and last day of service date. Disconnects cannot be retroactive.
• UCInetID of authorized individual.

Submit the OIT-Service Request Form on-line.  If you have questions about your service request, please call 4-5123. 

Incomplete requests will be returned to the originator. If you have questions about your service request, please call 4-5123 before submitting request form. 

Cellular Phone Service

OIT provides information for wireless services for AT&T Wireless, Verizon Wireless, Nextel and Sprint. Departments may choose ANY cellular vendor and pay for the equipment and monthly charges using a UCI PAL card. 

Campus Voicemail Service

Voicemail service allows you to send and receive spoken messages in a non-real time environment. It is a voice messaging application that has been designed to help people stay in touch while eliminating the need for answering machines, answering services, and the tedious and time-consuming "telephone tag" delays in sending and receiving messages. Voicemail is as easy to use as the telephone and more powerful than any answering machine. Messages for anyone on the campus can be recorded, posted and delivered using our Voicemail system. You mailbox is accessible from on or off campus using any "touch-tone" telephone. When leaving a message in Voicemail, you are sure of saying what you want. Our system allows you to recheck your message prior to sending it. 

Your mailbox is private and not accessible to anyone without your password and available 24 hours a day, 7 days a week. Messages can be received at any time, they may be saved, erased, or copied to another Infomail subscriber on the campus. Voicemail alerts users to newly received messages by a flashing light on the multi-line phones or a stuttered dial tone on single-line sets. 

Voicemail has multiple features, some of the features for the campus include:

• Receive voice messages from other Voicemail users on campus. 
• Receive voice messages from outside callers. 
• Send voice messages to other Voicemail users on campus.
• Send messages to groups via pre-established group lists.
• Listen to, scan or review messages.
• Skip forward or backward while listening to messages. 
• Save or erase messages.
• Copy a message to another mailbox. 
• Personal, alternate or standard greetings are available. 

To retain the necessary disk space and provide good service for all of our users, the system automatically purges messages as follows: 

• Messages you have not listened to will be deleted 35 days from the date stamp of the message.
• Messages you have listened to and saved will be deleted 60 days from the date stamp of the message. 

1. Basic service allows a maximum of 20 messages, with a one minute time allowance for each message, a two minute time allowance for the outgoing greeting and the ability to save 20 messages. The monthly cost is $4 per line. 
2. Enhanced service allows a maximum of 35 messages, with 1.5 minutes time allowance for each message, a three minute time allowance for the outgoing greeting and the ability to save 35 messages. Pager notification is also available with enhanced service. The monthly cost is $6 per line. 
3. Announce Only service provides an outgoing message of up to eight minutes to be played to your callers, but does not allow messages to be left in your mailbox. The monthly cost is $12 per line. 

To add Voicemail service, the installation charge is $20 per line. Changes to existing mailboxes are $10 per mailbox. 

To order Voicemail, please submit an OIT-Service Request Form. 

We offer training guides and help is always available on-line from the system itself. OIT staff members are available to assist users from 8:00 a.m. to 5:00 p.m. weekdays by calling 4-2222. For more information on Voicemail, please call 4-5123.

 

KINDS OF DIRECTORIES & DIRECTORY DISTRIBUTION

The UCI Electronic Directory

The UCI Electronic Directory is available to everyone and provides the most up-to-date information on departments, faculty, staff and students at UCI.  It can be accessed through electronic mail applications (contact your department's computing support coordinator to configure your mail application properly).  The Electronic Directory is also available on the Internet at directory.uci.edu.  The UCI Campus Operators use the Electronic Directory for inquiries made by callers to the main UCI switchboard. 

AT&T White Pages (Orange County Central)

AT&T White Pages are available on the Internet. Requests for printed directories have become rare as the campus is thinking "green". We no longer have a standing order for printed AT&T White Pages. If you require a printed AT&T White Pages directory, call 4-1155 for assistance.

AT&T Smart Yellow Pages (Orange County Central)

AT&T Yellow Pages are available on the Internet. Requests for printed directories have become rare as the campus is thinking "green". We no longer have a standing order for printed AT&T Yellow Pages. If you require a printed AT&T Yellow Pages directory, call 4-1155 for assistance.

Verizon White & Yellow Pages

The UCI Campus is in the AT&T service area and does not receive Verizon directories.  The UCI Campus has a general listing with the main campus telephone number - (949) 824-5011 - in all Verizon White and Yellow Pages throughout Orange County.  We do not fill orders for Verizon directories. 

DIRECTORY ADVERTISING 

AT&T White Pages (Orange County Central)

The University of California, Irvine has a "CAPTION" listing in the AT&T Orange County Central directory.  Only departments who have specifically requested to be listed here are included.  Currently, there is an annual charge of $25 per telephone number to be included in the caption listing.   The information in the caption listing is used for calls to Directory Assistance (411 or 555-1212).  This information is often shared with other directories throughout the country.  If your department is listed here, YOU HAVE A PUBLISHED NUMBER.  We cannot guarantee you won't receive misdirected calls because your number is published.  Please pay close attention to the wording of your listing and the telephone number that is used.  Obviously, once the directory is PUBLISHED, changes cannot be made.  If a change is necessary after the directory is published, submit a change request for Directory Assistance calls.  To order a new listing, change an existing listing or remove a listing in the UCI caption, please submit an OIT-Service Request Form.

AT&T Smart Yellow Pages

Please send email to oit-tcs@uci.edu if your department would like to advertise in the AT&T Smart Yellow Pages.  OIT handles billing for all directory advertising.  Charges are billed monthly based on the advertising specifications.   There are five Smart Yellow Pages Directories in Orange County: 

Orange County CENTRAL, serving Irvine, Santa Ana, Tustin, etc. 
Orange County COASTAL, serving Huntington, Newport, Costa Mesa, Fountain Valley, etc. 
Orange County SOUTH, serving Laguna, El Toro, Santa Margarita, Mission Viejo, Dana Point, etc. 
Orange County INLAND, serving Anaheim, Orange, Garden Grove, etc. 
Orange County NORTH, serving Buena Park, Fullerton, Brea, La Habra, Yorba Linda, etc.