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Friday August 2nd, 2013

OIT > Radio > Radio Repair Procedures

UC Irvine Radio Repair Procedures

Summary: The OIT Help Desk can help you with repairs of your UCI 800 MHz radio.

  1. Radio trouble tickets are generated by the OIT Help Desk (949-824-2222).  Be prepared to provide the following:
    • Contact name and extension number
    • Department
    • Location
    • Radio ID number and serial number
    • Trouble being reported 
      Customer must deliver handheld radios to OIT at 5201 California Avenue, Suite #150 (University Research Park). The battery, antenna, and dust cover should be retained by the customer, unless it is part of the trouble being reported.
  2. OIT will contact Motorola Service Depot and send in the radio for repair.
    • Handheld radios under factory warranty will be repaired at no charge. Handheld radios out of warranty receive flat rate repair service. (The MTS series portables and Spectra Base and Mobile units are no longer repairable by Motorola as of 7/1/2010).  XTS series radios are repairable.  Prices may vary; physically damaged radios are not covered under flat rate repair.  You can contact Brian Chrisman at (949) 824-8151 for current pricing.
    • Trouble with backbone equipment is also handled by OIT. Please contact the OIT Help Desk at (949) 824-2222 24 hours a day, to report backbone trouble. OIT will work with our contracted Motorola service provider to resolve system problems.
  3. If a programming change is requested to solve the trouble you are reporting, OIT will coordinate the reprogramming of the radio. Depending on the problem, you may be recharged. Individual radios are $35.00; multiple radios are $60.00 per hour.
  4. When a repaired radio is returned to OIT by Motorola, the department will be notified that the radio is ready for pick up. You MUST sign the repair ticket when picking up repaired radio equipment.