Organizational Summary

This Organizational Summary is for the former Network & Academic Computing Services. The document will be updated to reflect the new Office of Information Technology consolidated IT department.

Summary: This document lists the organizational groups within UCI's Network & Academic Computing Services (NACS). The function of each group is summarized along with a list of assigned staff and reporting relationships. Please feel free to send comments and questions about NACS to NACS@UCI.EDU or to any NACS manager; management e-mail addresses are provided below.

Effective: July 8, 2009

DIRECTORS

Related Information

OIT Organizational Chart

Assistant Vice Chancellor and CIO	Dana Roode, droode@uci.edu
Directors
Director of Academic Outreach, NACS	Stephen Franklin, franklin@uci.edu
Director of Business Services, NACS	Marie Perezcastaneda, mariepc@uci.edu
Director of Client Services, NACS	Allen Schiano, schiano@uci.edu
Director of Network Operations, NACS	Brian Buckler, bbuckler@uci.edu
Director of Academic & Network Applications, NACS	Shohreh Bozorgmehri, shohreh@uci.edu

Network & Infrastructure Services (reports to Director: Brian Buckler)

Central Computing Systems (CCS): Develops and operates NACS central services, including: NACS Mailbox Services, UCI Webmail, NACS Calendar Services (using Oracle Calendar), and UCI WebFiles.
- Manager: John Mangrich, mangrich@uci.edu
  - Joe Brancaleone, UNIX Systems Administrator
  - Sean Hennessee, UNIX Systems Administrator
  - Andrew Laurence, Application Specialist
  - David Severance, UNIX Systems Administrator
  - Tri Tran, Exchange Systems Administrator
  - John Ward, Enterprise Services Architect

Communications Projects: Plans and manages all campus-wide network and telecommunications infrastructure projects. Designs, estimates costs, manages, schedules, and coordinates all project resources and activities to ensure that projects are planned proactively, managed effectively, completed on-time and within budget, implemented in a quality manner, and that they meet or exceed client expectations. Planning: Plans projects proactively. Stays informed about short and long-range plans that could require communications infrastructure. Provides designs, plans, specifications, and detailed cost estimates during the planning stages of a project.
- Manager: Diane Dunn, ddunn@uci.edu
  - Daniel Galvan, Communications Administrative Specialist
  - Randall Morgan, Cabling Specialist
  - Stacey Rose, Assistant Project Manager
  - Michael Simon, Project Technician

IT Security: Responsible for the security of UCInet and NACS services. Works closely with campus units to ensure the security of their environments. Provides timely updates to the campus regarding important security developments. Maintains useful information for campus units and end users about securing their systems, networks, and applications. Monitors UCInet for potentially illegal or threatening traffic patterns, within the scope of the Electronic Communications Policy. Acts as the main point of contact for law enforcement authorities.
- Manager: Isaac Straley, straley@uci.edu
  - Garrett Hildebrand, Sr. Security Analyst
  - Mike Iglesias, Principal Security Engineer
  - Lee Knutson, IT Security Analyst
  - John Lenning, Security Engineer

Network Engineering: Plans, implements, maintains, and supports campus data and voice electronic communications network infrastructure. This includes the fiber optic data backbone, copper telephone cable, Ericsson telephone system, building routers, and repeaters/hubs. Maintains UCI's off-campus network connection to the Internet, and phone connection via Pacific Bell and long distance service providers. Provides remote access to UCInet via UCI's modem pool. Coordinates campus radio services, and manages UCI's 800 MHz radio system.
- Interim Manager: Michael Scott, mscott@uci.edu
  - Brian Chrisman, Radio System Specialist
  - Clyde Higashida, Network Engineer
  - Bjorn Juslin, Jr. Telecom Systems Engineer
  - John Schaefer, Telephone System Network Administrator
  - Rich VanBuskirk, Jr. Network Engineer
  - Jessica Yu, Network Architect

Telecommunications Field Operations: Handles phone instrument and UCInet network connection installation and maintenance.
- Interim Manager: Tyler Turley, tturley@uci.edu
  - John Allerton, Communications Electronics Technician
  - Robert Castillo, Communications Electronics Technician
  - Doug Lawrence, Communications Electronics Technician
  - Rudy Mendoza, Communications Electronics Technician

Client Services (reports to Director: Allen Schiano)

Engineering & Academic Data Center Support: Provides engineering support to NACS facilities and services. At present, major responsibilities include EG Academic Data Center (UPS, HVAC, generator-based power, power distribution, and vendor and Facilities relations), HVAC systems, video surveillance security and access control. Special projects in support of campus groups and entities in related areas under contract.
- Manager: Allen Schiano, schiano@uci.edu
  - Alex Odyniec, Academic Data Center Engineer

Instructional Labs & Desktop Support (ILDS): Develops and maintains NACS instructional labs including labs in Engineering Gateway (EG), Humanities Instructional Building (HIB), and Multipurpose Science and Technology Building (MST), the Student Center, and the Social and Behavioral Sciences Building in Fall 2009. Manages labs for other campus departments including labs in Gateway Commons (GSC), Instructional Technology Center (ITC), and School of the Arts (SOTA.) Provides internal NACS desktop support and DUE-IT desktop support.
- Manager: Son Nguyen, snguyen@uci.edu
  - Lawrence Bolante, Payprint Manager/Systems Administrator
  - Wilson Crasta, Computer Lab Support Specialist
  - Larry Davis, Computer Support Specialist
  - Norman Gargantiel, PC Labs Manager
  - Christopher Jones, Mac Lab Manager
  - Ba Nguyen, Computer Support Specialist
Research Computing Support (RCS): Provides direct support to campus researchers in areas that rely on, or might benefit from: assistance with, training in, and evaluation of new and existing software applications; coordination of software and hardware computing resources; synergies resulting from interdisciplinary collaborations; assistance in writing grant-applications that involve research computing.
- Manager: Allen Schiano, schiano@uci.edu
  - Joseph Farran, Cluster Architect
  - Harry Mangalam, Research Computing Asst./Programmer
  - Tony Soeller, Research Computing Specialist
  - Frank Wessel, Research Computing Specialist
  - Students

Response Center (RC): The NACS Help Desk acts as central NACS computer and network trouble reporting and coordination center, 24 hours/day, 365 days/year, and provides a variety of auxiliary support for NACS services. Staffs and operates NACS central facilities, including the NACS Help Desk.
- Manager: Carol Jackson, cjackson@uci.edu

Assistant Manager: Lyle Wiedeman, Indirect Support Team Lead and Communications & Publicity
- Daniel Alavi, Computer Lab Consultant (Graveyard Shift)
- Sylvia Bass, Lead Consultant and NACS Webmaster
- Sarkis Daglian, Help Desk Analyst
- Bob Hudack, CSC Liaison and Software Licensing Coordinator
- Preston Orwig, Lead Help Desk Analyst
- Hector SeGui, Swing Shift Consultant
- Student Consultants and Limited Term Staff

Academic & Network Applications (reports to Director: Shohreh Bozorgmehri)

Academic & Network Applications: Researches, plans, designs, builds, and deploys enterprise level web applications to meet UCI’s academic technology needs. Web Technologies also provides support, consultation, and training through workshops to UCI communities on a wide range of technology topics. They foster a communication approach and build close partnerships with academic units. The team supports and facilitates cross-group information, sharing and identifying key collaborative opportunities, and campus-wide IT solutions. Services include: project management, system administration, programming development, user support, and consulting and training workshops.

Academic Web Technologies (AWT): Collaborates with and supports the UCI campus academic community via web application design and development, technology training and consulting, and participation in campus wide collaborative efforts in support of the NACS mission. AWT provides application development, system administration and support for the UCI's Course Management System, Electronic Educational Environment (EEE - eee.uci.edu), the Distance Learning Center course management system (DLC - learn.uci.edu), and the Academic Personnel Systems (AP - recruit.ap.uci.edu).
- Manager: Briandy Walden, bwalden@uci.edu
  - Jeffrey Chu, Web Developer
  - Kim Gerrard, Training & Support Coordinator
  - Kelsey Layos, Operations Manager
  - David Pritikin, Software Development Support
  - Aldo Sarmiento, Web Developer
  - Ray Vadnais, User Experience Architect
  - Students

Distributed Computing Support (DCS):Provides professional, tiered support for departmental computing environments. Offers systems administration (Unix, Linux, Windows); web development; data backups; and other services customized to the individual researcher, ORU, group, department, or school.
- Manager: Francisco Lopez, lopez@uci.edu
  - Quentin Clark, UNIX Systems Administrator
  - Cesar Covarrubias, UNIX Systems Administrator
  - Evans Curtis, UNIX Systems Administrator
  - Ba Nguyen, Computer Support Specialist
  - Duncan Phillips, UNIX Systems Administrator
  - John Saska, UNIX Systems Administrator
  - Students and Limited-Term Staff

DUE Information Technology: Manages DUE's central application development, desktop and server support efforts. DUE-IT also works with DUE units and programs to provide backup and coordination of local IT staff to ensure an effective, integrated approach to Information Technology. DUE-IT is a partnership betwen DUE and Network and Academic Computing Services (NACS). DUE-IT will increase the depth and breadth of IT expertise and experience available to DUE, and will further enhance the collaboration between the two units. Their focus is on user support and enhancing communication and user-centric service during the first year of our new partnership.

DUE Application Development & Support: Plans and manages DUE's central application development and database administration projects. Services include: operational support to all DUE units, Web application development, database management, IT project management, and Web design content management and consulting.
- Manager: Francisco Lopez, lopez@uci.edu
  - Luminita Andricioaei, Application Support & Database Specialist
  - Kenny Lai, Application Developer
  - John Remy, DUE Project Manager & Database Administrator
  - Lu Yang, Application Developer
  - Students

Enterprise Systems Architects: Responsible for providing “always on” high capacity system architecture for the Web Technologies unit. Regularly refine programming, system, security, and testing standards. Design and deliver enterprise web applications to campus community. Facilitate cross-group information sharing and foster collaborative opportunities.
- Manager: Shohreh Bozorgmehri, shohreh@uci.edu
  - Max Garrick, Systems Architect
  - Phil Orwig, Systems Architect
Network and Support Programming: Develops and maintains middleware and other software systems supporting UCInet services. Examples include: the campus directory; directory services (LDAP and QI) for applications; identity management (UCInetIDs); domain name service (DNS); Mailman mail lists; UCInet metrics; and incoming mail service, including our anti-spam efforts.
- Manager: Brian Roode, bgroode@uci.edu
  - Derek Chee, Network Services Administrator
  - Keith Chong, Network Services Administrator/Programmer
  - Cliff Chuang, Network Programmer
  - Anthony Nguyen, Jr. Network Unix System Administrator
  - Chris Peters, Network Programmer
  - Dana Watanabe, Network Programmer/Analyst
  - Con Wieland, UCI E-Mail Postmaster
  - Students

Business Services (reports to Director: Marie Perezcastaneda)

Business Services: Provides administrative support to NACS management and staff for purchasing, travel, billing, accounting, budgeting, payroll and personnel activities, equipment and key distribution and inventory, and marketing. Provides guidance and advice in areas of finance, short-and long-range planning, policy and procedure development, human resource concerns, space and facilities, environmental health and safety, capital equipment purchasing and financing, building projects, and software licensing.
- Manager: Marie Perezcastaneda, mariepc@uci.edu
  - Stephanie Ybarra, Human Resource Specialist-Computing and Networking
- Supervisor: David McCafferty, Business Coordinator-Networking, d.mccafferty@uci.edu
  - Deborah Ahlheim, Customer Service Business Assistant-Networking
  - Kristen Mazza, Business Assistant: Purchasing, Bookkeeping and Billing-Networking
- Supervisor: Nancy Morallo, Business Coordinator-Computing, mmorallo@uci.edu
  - Linda Ellyson, Billing & Revenue Coordinator and Payroll Processor-Computing
  - Jing Wang, Bookkeeper-Computing
  - Student

Telecommunications Customer Service: Provides customer support for telephone and data installation, repair, and change requests. Advises on phone configuration options and the Infomail system. Provides assistance with billing and offers telephone and Infomail training classes. Provides campus telephone directory, general information, operator services and cellular telephone services.
- Manager: Theresa Barnes, tabarnes@uci.edu
  - Gayle Bonham, Telephone Operator
  - Carol Sison, Telecommunications Specialist
  - Student Operators