Troubleshooting Tips

If you cannot connect after registering your MAC (hardware) address, try the following tips to get connected. You may also call our Help Desk at (949) 824-2222.

1. Incorrect MAC Address

The most common reason that people cannot connect is registering an incorrect MAC address. We only allow registered MAC addresses to access the network on campus. If you registered your MAC address manually, double check to make sure you entered the correct one. A simple typo can prevent you from connecting.

Find Your MAC Address

We now offer Express Registration in select locations. Express registration automatically detects your MAC address and registers it for you.

2. Make Sure You Are Using DHCP in your TCP/IP Properties

UCInet Mobile Access needs to assign you an IP Address when you connect. For this to work correctly, you need to use DHCP (Dynamic Host Control Protocol) in your network settings.

Windows XP

1. Close all applications
2. Click Start and select Control Panel (See Figure 1)
   
   
   Figure 1
3. In the Pick a category section, click Network and Internet Connections
4. In the Pick a Control Panel icon section, click Network Connections.
5. Double-click the Local Area Connection icon. (See Figure 2)
   
   
   Figure 2
6. In the Local Area Connection Status window, click the Properties button.
7. In the Local Area Connection Properties window, click the General tab.
8. Select Internet Protocol (TCP/IP) and click the Properties button. (See Figure 3)
   
   
   Figure 3
9. Make sure that the radio buttons for Obtain an IP Address Automatically and Obtain DNS Server Address Automatically are both selected and click the OK button. (See Figure 4)
   
   
   Figure 4
10. Click OK to close the Local Area Connection Properties window
11. Click Close to close the Local Area Connection Status window
12. Your PC is now configured to use DHCP.

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Mac OS 10.5 (Leopard)

1. Click on System Preferences in the Dock or select it from the Apple menu.
2. In the Internet & Network row, select Network.
3. Select AirPort from the left pane. (See Figure 5)
   
   
   Figure 5
4. Click the Advanced button in the lower left window.
5. Click the TCP/IP tab. (See Figure 6)
   
   
   Figure 6
6. Make sure that Using DHCP is selected from the Configure IPv4 drop-down menu.
7. Click the OK button.
8. Close the System Preferences window.

 

Updated: August 21, 2009

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