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• How to Apply: Click on the Job # link below. Then you can go to "Browse Jobs" or use the "Search Feature" to search for Job #2008-0254.
• Salary: UCI Job Title and Pay Information for Staff
• Benefits: UCI offers excellent benefits including a comprehensive insurance package and a minimum three weeks paid vacation per year.  For more information on the benefits UCI has to offer visit the link here, the UCI Human Resources website or the web-based New Employee Orientation program e-NEO.

JOB DESCRIPTION:

First Essential Function
Percent of Time: 100%

SPECIFIC RESPONSIBILITIES AND AUTHORITIES

Under the general direction of the Assistant Vice Chancellor:

Direct and support the efforts of NACS Managers for Central Computing Services, Distributed Computing Support, Network and Support Programming, and IT Security. Support the efforts of fellow NACS Directors to do the same with respect to other group managers.

Work with managers and directors to:

• Develop long and short term goals for each group in alignment with changes in technology, overall NACS strategy, and campus needs;
• Coach managers, enabling them to gain the skills and experience necessary to review and maintain work assignments that match staff skills and talents to job responsibilities;
• Manage service enhancement and development projects;
• Review staff work, evaluate performance, take corrective actions as needed;
• Resolve daily operational challenges, priority conflicts, and communication issues;
• Stay in touch with the campus community, sharing information about service changes and issues, and maintaining awareness of evolving campus needs.
  

Provide immediate direction and oversight of the following NACS activities and services:

• NACS "Mailbox Services" providing electronic mail, file-storage, and other services to UCI's 27,000 undergraduates and thousands of faculty and staff;
• NACS Mail Transport Services supporting the safe and robust delivery of millions messages each day, utilizing sophisticated anti-virus and anti-spam measures;
• Mailing List Services, currently based on the Mailman software;
• Electronic calendaring services;
• High performance computing services for researchers;
• Centralized data backup services;
• Systems administration consulting services offered to campus units on a recharge basis;
• Campus network security services, including: vulnerability scans, automatic and manual host blocking, campus firewall and intrusion detection system operation, and recharge-based departmental firewall services;
• UCInet core network services including Domain Name Service, directory services, identity management, network management, etc.;
• Internal NACS software support systems including CompCo telecommunication management, and NACS Revenue Management System;
• Other services and activities as assigned by the Assistant Vice Chancellor.
  
  

Working through the responsible NACS Director, provide general oversight and coordination of additional NACS activities outside of Infrastructure Services, especially as they interrelate and interoperate:

• Campus network, telephone, and 800 MHz radio services;
• 24hr/day help and trouble reporting desk;
• Online educational resources, tools and support;
• Instructional Computing Labs;
• NACS coordination and support of UCI computing staff;
• Research computing support;
• Data Center Services.
  

In addition to operational responsibilities, the Director is responsible for contributing to and articulating overall NACS directions and vision. This is done through close working relationships with the Assistant Vice Chancellor; NACS Directors, Managers, and staff; and the campus as a whole.

The Director manages a portion of the NACS budget, overseeing the allocations made to Infrastructure Services, participating in the annual budget request process, and providing feedback on overall NACS spending plans. He/she works within the senior management team to assimilate the input of supervisors concerning staff performance and to help make merit and incentive award decisions. The Director works with the Director of Business Services to manage office and service space allocations. He/she acts as a senior advisor to the Assistant Vice Chancellor on organizational, budget, and technology issues.

The Director plays a key role in managing planning and outreach of Network and Academic Computing Services. He/she works with the Assistant Vice Chancellor, Directors, and NACS staff, to ensure seamless delivery of communication and computing services to UCI. The Director also has duties beyond NACS. For example, he/she may be asked to participate in the recruitment of a technical staff member for a campus unit. The Director will participate in multi-campus projects, such as federated identity management or IT policy development, and will called upon to travel to off-site meetings in support of such efforts.

The Director takes a global NACS view of projects and operational issues. The concerns and expertise of staff outside Infrastructure Services receive equal weighting in problem solving, decision making and direction setting.


WORKING RELATIONSHIPS

The Executive Director reports to the Assistant Vice Chancellor of Network and Academic Computing.

Reporting directly to the Executive Director:

• The Manager of Central Computing Systems, with a team of 6 career staff.
• The Manager of Distributed Computing Support, with a team of 6 career staff.
• The Manager of Network and Support Programming, with a team of 7 career staff.
• The Manager of IT Security, with a team of 3 staff.
  

The Executive Director is the lead among his/her peers, which are:

• The Director of Business Services
  
• The Director of Client Services
  
• The Director of Academic Outreach
  
• The Director of Network Operations
  
• The Director of Web Technologies
  

Campus Ties:

• Help lead the UCI School Computing Coordinator group
• Help represent NACS to faculty, department chairs, and other campus leadership.

 

SKILLS, KNOWLEDGE AND ABILITIES:

Required:

Strong management and people skills; 5 or more years experience managing technical and other staff.

Demonstrated ability to motivate staff, manage conflict, facilitate communications and working relationships, deal with challenging personnel situations, and utilize performance management techniques.

Experience directing, managing and supporting the efforts of other managers.

Ability to maintain a strong client-centric focus in service operations; ability to effectively, politely and responsively interact with people in a service oriented manner; ability to guide others in doing same.

Excellent written and verbal communication, and interaction skills. The ability to explain issues to a wide-range of people, from technical staff, to curious students and faculty, to busy administrators, providing as much, or as little detail, as the audience requires.

Top-notch consensus-building skills that take the feedback of NACS staff, campus colleagues, and clients fully into account, making it clear to all parties that their contributions are important regardless of the course of action selected on a given issue.

Superb organizational and project management skills that ensure bottlenecks to progress are identified and removed. Specific experience supporting staff that must balance operational and project responsibilities, keeping services running while at the same time meeting project milestones.

Ability to work independently, keeping track of a large number of on-going problems, requests and projects.

Basic knowledge of operating system internals, network protocols, file-systems, functions of hardware components, how hardware and software components work together to form a computing system.

Functional knowledge of a broad subset of technical environments and tools used at UCI: Microsoft Windows, UNIX (Sun Solaris, Linux, or other UNIX variations), electronic mail, networking, TCP/IP, Macintosh, academic/scientific software applications, network information systems, databases, Web technologies, etc.

Desired:

Consulting Skills: ability to effectively help naive, intermediate and experienced computer users. Ability to communicate effectively with technical and non-technical people both verbally and in writing.

Experience leading an organization of 20 or more technical staff.

A MBA degree, project management certification, or other management education.

Experience in an academic, scientific, or research environment.

Ability to design, write, test, debug and maintain computer programs, command language scripts, application control files, database systems, web interfaces.

Experience creating and maintaining technical documentation and web pages.

Functional knowledge of system administration techniques to assure system reliability, file-system integrity and security.

Specific, in-depth networking knowledge and experience: TCP/IP, routing, 802.11 wireless, Domain Name Service, authentication systems such as Kerberos, directory services, firewalls, intrusion detection systems, network management tools, etc.

Specific, in-depth electronic mail protocol/tool knowledge and experience: SMTP, Sendmail, Exchange, Mailing List systems, virus and spam protection, POP and IMAP protocols, mail reader software (Eudora, Netscape, Outlook, PINE), etc.

Specific, in-depth knowledge and experience with system administration and other aspects of Linux and/or Solaris (standard OS components and services, programming environment, etc.)

Specific, in-depth knowledge and experience with Microsoft operating systems including Windows NT, 2000, XP and/or Vista.

Basic knowledge of the Macintosh operating environment.

Training Skills: ability to educate others in the effective use of computing resources.

Work Location: Engineering Gateway, UC Irvine Campus - Network & Academic Computing Services office.

Below are general guidelines on the position's physical, mental, and environmental working conditions.
In accordance with applicable state and federal law, UCI provides reasonable accommodations for applicants
with disabilities upon request.  For more information, please contact Human Resources at (949) 824-5210.
 
Bend: Occasionally
Squat: Occasionally
Crawl: Occasionally
Climb: Occasionally
Kneel: Occasionally
Handle Objects: Occasionally
Push/Pull: Occasionally
Reach Above Shoulder Level: Occasionally
Sit: Frequently
Stand: Frequently
Walk: Frequently
Use Fine Finger Movements: Constantly
Carry/Lift Loads up to 25 Pounds: Frequently
Carry/Lift loads between 25-50 lbs: Occasionally
Carry/Lift Loads over 50 Pounds: Occasionally
Read/Comprehend: Constantly
Write: Frequently
Perform Calculations: Frequently
Communicate Orally: Constantly
Reason and Analyze: Constantly
Chemical/Biological Agent: Not Applicable
Construction Activities: Occasionally
Contact with Water/Liquids: Not Applicable
Drive Motorized Equipment: Occasionally
Confined Spaces: Occasionally
Elevated Work Location: Not Applicable
Radioactive Materials: Not Applicable
Temperature Variations: Occasionally
Gas System: Not Applicable