OIT Help Desk

We are in the process of consolidating our Help Desks. Our goal is to minimize disruption from IT consolidation activities and we intend to maintain current project schedules and commitments.

Response Center

Academic Computing & Network Services

Call Us — (949) 824-2222

Hours — 24/7

Email Us — oit@uci.edu

Visit Us — 242 Multipurpose Science & Technology Building, Monday - Friday, 8 am - 5 pm (See Map)

Services

The Response Center is available 24 hours, 7 days per week. We support central IT services such as:

Calendaring
Computer Labs
EEE - Course Management
Email and Webmail
Network
Radios
Research Software
Telephone
UCInetIDs and Identity Management
WebFiles
Wi-Fi

Help Desk

Administrative Systems & Desktop Support*

Call Us — (949) 824-8500

Hours — Monday - Friday, 8 am - 5 pm

After Hours — Call Operations at (949) 824-6671

E-mail Us — helpdesk@uci.edu

Visit Us — 423 Physical Sciences Quad
Monday - Friday, 8 am - 5 pm

Services

The Help Desk provides the following services:

*Desktop Support for A&BS and the Office of Academic Affairs.
Application Support
- Mainframe Applications
- Web Based Applications
- Application Security
- Remote Printing Issues
- Application Training
SNAP - Administrative Portal

Issue Escalation

Our goal is to provide service in a professional and timely manner. If you are not satisfied with the service you are receiving, you may escalate your issue by contacting one of the following people:

Help Desk

Dee Cart, Help Desk Manager
(949) 824-4300
dlcart@uci.edu
Carol Jackson, Response Center Manager
(949) 824-6844
cjackson@uci.edu
Cheryl Ast, Director of Legacy Systems and Client Support
(949) 824-7367
caast@uci.edu

Desktop Client Support

Jeremy Paje, Desktop Services Manager
(949) 824-2731
jpaje@uci.edu
Brian Buckler, Director of Network & Infrastructure Services
(949) 824-7955
bbuckler@uci.edu