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Friday August 2nd, 2013

iPhone Mail

Summary: Apple's iPhone comes with a built in email client. Use the directions below to configure Mail to access your UCI email on OIT MailBox Services.

Related Information
iPhone

If you chose automatic sync during setup and use a supported email client, your existing email accounts should already be set up and ready to go. You may also set up iTunes to manually sync your email accounts or configure your email accounts directly on your iPhone.

Method 1: iPhone Configuration Wizards

Using Safari on your iPhone, you can use the Auto Configuration Wizards to set up your iPhone for OIT MailBox Services, OIT Exchange Services and the VPN.

Method 2: Setting Up Your Account Through iTunes

You may set up your iPhone Mail automatically by syncing it with your email client on your desktop computer. iTunes syncing supports Apple Mail and Microsoft Entourage on a Mac or Microsoft Outlook and Outlook Express on Windows. If you use another email client, this method will not work. You will need to configure your iPhone directly.

Note: Syncing an email account to iPhone copies the email account setup, not the messages themselves.

  1. Connect your iPhone to your computer using the provided dock and/or cable.
  2. Open iTunes on your desktop computer.
  3. Select your iPhone under Devices in the left pane of iTunes.
  4. Click the Info tab for your iPhone in the main window of iTunes.
  5. Scroll down to Mail Accounts
  6. Select your UCI email account and click the "Sync selected Mail Accounts" check box.
  7. Click the Sync button in iTunes to sync your iPhone and copy the email account setup.
    This will copy all the settings including your password if it is saved on your computer.

Method 3: Setting Up An Email Account on Your iPhone (2.0)

You will need to be connected to the Internet via WiFi or the AT&T Network (Edge or 3G) to complete this process. The screen shots were taken from iPhone 2 software. Earlier versions may use these directions.

Although the iPhone Mail supports POP, we recommend using IMAP. POP works best when you only check email from one computer or device.

  1. If this is the first account you are setting up on iPhone, tap Mail. Otherwise, skip to Step 2.
  2. From the Home screen, tap Settings. (See Figure 1)
    Note, your Settings may be on another screen if you have moved it.
    iPhone: Tap Settings
    Figure 1
  3. Tap Mail, Contacts, Calendars (See Figure 2)
    iPhone: Mail, Contacts, Calendar settings
    Figure 2
  4. Under Accounts, tap Add Account... (See Figure 3)
    Add Account
    Figure 3
  5. Tap Other (See Figure 4)
    iPhone Mail: Other Account
    Figure 4
  6. In the New Account window tap Name and type in your Full Name
  7. Tap the Address field and type in your UCI email address.
  8. Tap the Password field and type in your UCInetID password.
  9. Tap the Description field to change the description name if you wish. (Optional)
  10. Tap the Save button. (See Figure 5)
    iPhone 2: Add Name
    Figure 5
  11. Tap IMAP (See Figure 6)
    Mail - IMAP
    Figure 6
  12. Under Incoming Mail Server, tap the Host Name field and type in imap.uci.edu (See Figure 7)
  13. Tap the User Name field and type in your UCInetID
  14. The password should be filled in for you from the previous screen.
    iPhone 2: Incoming Mail Server
    Figure 7
  15. Touch and scroll to the Outgoing Mail Server section.
  16. Tap the Host Name field and type in smtp.uci.edu
  17. Tap the User Name field and type in your UCInetID
  18. Tap the Password field and type in your UCInetID password
  19. Tap the Save button at the top of the screen. (See Figure 8)
    Outgoing Server Settings
    Figure 8
  20. Mail will verify your settings by connecting to the server. You will need to have a WiFi or AT&T Edge Internet connection.

Tip: iPhone Mail requires saving your password. Anyone who has access to your iPhone may read and send email on your behalf. You may want to consider turning on Passcode Lock. This will require typing in the passcode each time you turn on your iPhone. While this may seem inconvenient, it will help protect your email and other iPhone data if your iPhone is lost or stolen.

Checking Your Mail

  1. Tap the Home button on your iPhone.
  2. Tap the Mail icon in the lower pane. (See Figure 9)
    iPhone - Mail Icon
    Figure 9
  3. Mail will download your incoming messages into your Inbox. (See Figure 10)
    If you have multiple accounts, you may have to select it by going back to the Accounts menu. Do this by clicking the button at the top left of the screen (shown as someone@uci.edu in the image below) until you get to your accounts.
    iPhone - Mail Inbox
    Figure 10
  4. Tap the message you want to read in your Inbox.
  5. Your other IMAP Mailboxes are available by tapping the account name button in the top left of the screen. (Shown as someone@uci.edu in the image above.)

Troubleshooting Tip

UCI requires SSL connections for IMAP, POP and SMTP connections. By default, the iPhone uses SSL (Secure Sockets Layer) encryption for POP, IMAP, and SMTP. If you are getting a password incorrect error, your password may be entered in wrong or you may have SSL turned off. You may verify the SSL settings by:

  1. Go to Home > Settings > Mail > Accounts
  2. Tap on your UCI Account
  3. Scroll down and tap on Advanced
  4. Under Settings, verify that Incoming Uses SSL and Outgoing Uses SSL are both turned ON.