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Writing and Content Quality

From Userfocus' 247 web usability guidelines page:

1. The site has compelling and unique content.
2. Text is concise, with no needless instructions or welcome notes.
3. Pages use bulleted and numbered lists in preference to narrative text.
4. Lists are prefaced with a concise introduction (e.g. a word or phrase), helping users appreciate how the items are related to one another.
5. Content has been specifically created for the web (web pages do not comprise repurposed material from print publications such as brochures).
6. Hypertext has been appropriately used to structure content.
7. Sentences are written in the active voice.
8. Pages are quick to scan, with ample headings and sub-headings and short paragraphs.
9. Each page is clearly labeled with a descriptive and useful title that makes sense as a bookmark.
10. Links and link titles are descriptive and predictive, and there are no "Click here!" links.
11. The site avoids cute, clever, or cryptic headings.
12. Link names match the title of destination pages, so users will know when they have reached the intended page.
13. Button labels and link labels start with action words.
14. Headings and sub-headings are short, straightforward and descriptive.
15. The words, phrases and concepts used will be familiar to the typical user.
16. Acronyms and abbreviations are defined when first used.
17. Text links are long enough to be understood, but short enough to minimise wrapping (especially when used as a navigation list).